Ticket escalation

September 24th, 2014 by

Managed server customers receive as standard 24/7 monitoring of their servers, we check that the machines are up, that ssh is running, that the web-server is delivering the correct content amongst other checks. In the event a check fails our staff are alerted via SMS/pager to investigate the issue.

We’ve now enhanced this service for managed server customers, in the unlikely event you have a service affecting issue that the automated monitoring hasn’t caught, you can file an urgent ticket through our control panel which will create a new support ticket and alert our staff via SMS to deal with your issue.

This was a feature request from a customer in a meeting last Thursday and went into production as a service enhancement on Tuesday, we’re always receptive to suggestions from customers to make our offering better.

bzip2

September 15th, 2014 by

bzip2 is one of the great unix tools. It compresses and uncompresses data, and it does it very well. We’ve been using it within Mythic Beasts for years and it’s operated absolutely flawlessly.

We’re happy to report that we’re now hosting the main distribution site for bzip2

Ice Bucket

September 1st, 2014 by

Thanks to Jonathan Wright who runs a very big website, for a nomination.

I’ve nominated Matt Smith, Rob McQueen and Neil McGovern.

Thanks to Ben Howe, our gap year student who’s adequately demonstrated to his colleagues the definition of a career limiting move by dunking a bucked of ice over his boss, The Haymakers for kindly providing the location for the company meeting, the chilled water and the ice, and the rest of my Mythic Beasts colleagues for filming and laughing.

Depending on nowhere by peering with everyone everywhere

August 29th, 2014 by

We’ve been adding some more peering sessions to improve our network redundancy. We already had direct peering with every significant UK ISP, we’ve now enhanced this so that one peering session terminates at one of the Telehouse sites, and the second terminates at one of the Telecity or Equinix sites. Each peering session is on a different London Internet Exchange (LINX) network which are physically separate from each other, and where possible we’ve preferred peering sessions that remain within a single building.

We have equal capacity on both networks at LINX, so unlike many ISPs with a single peering port or unequal capacity, in the event of a severe failure (e.g. a whole network or data centre) we just automatically migrate our traffic to our other peering link, rather than falling back to burst bandwidth with our transit providers. We feel that’s a risky strategy because failures are likely to be correlated, lots of ISPs will fall back to transit all at the same time in a badly planned and uncoordinated fashion which could cause a huge traffic spike upstream.

We light our own fibre ring around our core Docklands data centres, and have full transit and peering at both of our core POPs, with dual routers in each, and can offer full or partial transit at any of our data centres.

512k routes

August 13th, 2014 by

Some ISPs have started to report that their IPv4 routing tables now exceed 512k individual routes. At present we’re only seeing 502k routes but we’re nearly there.

Now for us this isn’t going to make any difference, our routers can all easily handle the routing table of this size, and the full IPv6 routing table of 30k routes all at the same time. However, it may start to affect things within other ISPs that we connect to. The likely things that we’ll see happening are,

  • Some ISPs will just drop some IPv4 routes, or cease processing updates, which means gradually odd bits of the internet will cease to work.
  • Some ISPs may fall into a software routing mode reducing in reduced performance.
  • Some ISPs will rely on filtering to reduce the routing table in size by aggregating routes together.
  • Some ISPs will alter their configuration for Cisco CAT6500 routers and disable IPv6 in order to increase the memory available in their routers for IPv4.

So watch out for oddities, and expect them to occur more and more frequently as the growth in the routing table gradually reveals which ISPs are running into trouble having not planned ahead.

Now accepting paypal

August 13th, 2014 by

Mythic Beasts have added paypal functionality to our billing system. You can now pay by credit or debit card, paypal, direct debit, BACS transfer or even cheque. Just don’t post us an envelope full of used fivers – save those for the sorts of services where you don’t get a VAT invoice.

Free Beer

August 2nd, 2014 by

If you’re a Debian Developer and you’re going to the annual Debian UK Barbeque we hope to see you there, and give you a beer to thank you for your hard work.

Enabling Anycast DNS with Esgob

May 15th, 2014 by

Nat Morris, UK Network Operators Forum director recently gave a presentation to DNS Operations, Analysis and Research centre, which included this remarkably nice slide:

Screen Shot 2014-05-12 at 12.25.22

What is Anycast?

Normally a server has a globally unique IP address, and the Internet knows how to send traffic from any other machine in the world to that IP address. With Anycast we share a single address across multiple machines, and your traffic is sent to the nearest machine with that address. This means that UK customers can be answered from a server in the UK and Australian customers from a server in Australia allowing you to have very fast responses to things like DNS queries because you’re always served by a server that’s close by, rather than your query having to travel half way around the world.

To set up an Anycast network, you need your own address space, your own network number (ASN), multiple BGP-aware routers that can announce your address space, and multiple servers that can answer the queries. Typically this would require a pretty hefty budget, but if you’re Nat Morris and you know what you’re doing with software routing on Linux, and you know all the right providers then you can bring up a global Anycast network with 10+ servers and sites on an annual budget of well under $1,000.

The key to doing this is finding ISPs, ideally well-connnected ISPs in key internet hubs, who will provide you with a BGP feed to your hosted server. That’s where a UK clueful hosting company comes into the picture having excellent connectivity, inexpensive virtual machines (VMs) and a willingness to support customers with more unusual configurations.

Quick introduction to BGP and routing

Normally when you have a VM you get a default route, which looks like this:

# ip route 
...
default via 93.93.128.1 dev eth1 

which says that to get to anywhere on the internet, send packets to our router at 93.93.128.1.

Over BGP, instead we send you the whole routing table:

# ip route 
...
1.0.7.0/24 via 5.57.80.128 dev eth3.4  proto zebra  metric 1 
1.0.20.0/23 via 93.93.133.46 dev eth6.220  proto zebra  metric 142080 
... 
500,000 more lines like this

For every block on the whole internet you have a different gateway depending on what you’ve decided is the preferred route. At today’s count this is about 490,000 entries in the routing table. Don’t type ‘route’ if you’re logged in over 3G!

So for this VM, instead of having a default route, Nat has four full BGP sessions, two to each of our two routers to the site. On each router, one session provides 490,000 IPv4 routes, the other provides 18,000 IPv6 routes, and the VM gets to decide which router to send data to.

The other side of the BGP relationship, and the important bit for Anycasting, is that we receive an advert from Nat’s VM for his /24 of IPv4 space and /48 of IPv6 space, which we then advertise out to the world. The 10+ other providers in this Anycast setup will do the same, and hosts will direct traffic to whichever is nearest.

Filtering

As Paul Vixie pointed out in the first question to Nat, the main customers of VMs with BGP are spammers who hijack address space for nefarious usage. At Mythic Beasts we filter our announcements and our customer routes, so if Nat messes up his configuration and accidentally announces that his VM is responsible for the whole of Youtube we’ll drop the announcement rather than expecting one very small VM to handle one fifth of the internet.

BGP on a virtual or dedicated server

If you’re a DNS provider or a content delivery network, you’ll probably want to have an Anycast setup at some point. At Mythic Beasts we remember what it was like to be the little guy which is why we offer full BGP routing (including IPv6 BGP) as an option to any virtual server, dedicated server, colocated server or router. Providing you own your own ASN and IP space we can transit it for you and we can keep the start-up costs very low and scale with you. You can locate your VM or server directly with us in Telecity, mere tens of metres from LINX and LoNAP for minimal latency and maximal available bandwidth.

If you’ve no idea what an ASN, BGP, LIR, RIPE are, we can help arrange your ASN, IP space and BGP config.

Defeat Terrorism, Cure Cancer, Win a Mythic Beasts Mug

April 17th, 2014 by

Pete before the London Marathon

On Monday, one of our founders Pete is going to run the Boston Marathon which was the site of a terrible terrorist incident last year. You defeat terrorism by not being scared and not changing your plans, so despite the massive security inconvenience he’s gone anyway.

Last week Pete went for a run around the London Marathon course with Jeremy and Chris, as they’d always planned to turn up and together. Sadly Chris wasn’t able to make it because a fatal brain tumour in 2012 has set back his training quite badly – it’s not looking promising he’ll make the start line next year either.

 

 

 

So if you were feeling charitable, and wanted to win a Mythic Beasts Mug, you could make a donation to cancer research at Jeremy’s fund raising page, putting your time prediction in as a comment in the form

MB account-number 3:15:30

If you get the closest result to his finishing time we’ll send you a very limited edition Mythic Beasts Mug.

If you want some information to guide your mug winning entry, all of Pete’s training from January to March was curtailed with a foot injury. his first run back was the Cambridge Half Marathon (1:39), and last week in London did a final training run with a hang over and toilet break in 3:27:22. Last year when on form he ran 2:59:28 again in London. Boston has hills and the course is a straight line so wind conditions can make a big difference.

Dynamic DNS

April 9th, 2014 by

With DynDNS shutting down their free dynamic DNS service quite a few customers contacted us to ask for an upgrade to our DNS API so that it can effortlessly substitute in for DynDNS. For example we saw this request over twitter.

Several people offered a suggested implementation. They all asked for something along these lines,

Can you make it so that when you put an update for an A record through
it can substitute in the calling IP address instead of supplying one.

It’s clear that many of our customers still don’t instinctively get the implications of dual stack hosting yet.

In particular if you call the API from a v6 address and ask for an update to your A record it will fail because it doesn’t know your v4 address. Similarly if you call it from a v4 address and ask for an update to your AAAA record, it will also fail for precisely the same reason. You have to call the API to update your A or AAAA record over the correct v4/v6 channel in order to get the correct update, and if you’re dual stack you need to call it twice.

We decided that we should fasttrack this project, and gave it to Liam Fraser – who’s back with us during his Easter holidays. We’re proud to present our fully documented and enhanced Dynamic DNS API which sample code for single (v4 or v6) and dual (v4 and v6) stack hosts.

We include our DNS API free of charge for anyone who’s bought a domain name from us, so if you’d like to use our Dynamic DNS service, create an account at our control panel and follow the instructions.

If you’re bored of working for a company where you can’t get things done, and would like to work somewhere where you can implement, test, document and release a small enhancement in about six hours, you can apply for a job with us here. We’re especially interested in talented graduates and school leavers who know their Linux.