Now offering servers at 122″ W

In 2018, we gained a small presence in the US thanks to our acquisition of BHost.  Establishing a US presence had been a long-standing company plan, and the acquisition gave us a very useful starting point.

Whilst we’ve been supporting and upgrading existing customers in the US, we wanted to implement some network and infrastructure changes before taking on any new customers.

In early February we combined a trip to the North American Network Operator Group in California with a substantial deployment of new equipment into the facility in Fremont, and we’re pleased to announce that our US site is now fully open for business.

New VPS cloud

We’ve deployed a cluster of brand new VPS host servers, and Fremont is now available as a zone when ordering a VPS. As we’ve done elsewhere, we’re also migrating all ex-BHost customers into our VPS cloud, upgrading everyone to KVM-based virtual machines with newer faster hardware. For ex-BHost users on the OpenVZ containerisation platform this is a significant upgrade to full virtualisation with no hardware contention and at no additional cost.

New DNS resolvers

Fremont to London latency is approximately 130ms.  To support US-based servers, we’ve deployed new resolvers in Fremont so that DNS resolution can be local and fast. This includes local DNS64/NAT64 servers for the benefit of IPv6-only hosting customers. We are also mirroring this improvement to our Cambridge and Amsterdam data centres for faster DNS resolution and local NAT64 in all our sites.

This is the Fremont Internet Exchange. We connect on the yellow fibre.

Network services

We’re now operating our own, fully routed network in the Fremont 2 data centre, and can offer network services to VPS and colocation customers in this facility. You can bring your own IP space to your virtual machine, and you can have BGP sessions to dynamically advertise your routes. Customers taking BGP will see a full routing table, combining transit routes from our upstreams with shorter, faster routes through the internet exchanges. We can also offer very low bandwidth connections (suitable for out-of-band connectivity), and transit connections with 95th percentile billing within the Fremont 2 data centre.

Network core

We’ve deployed a pair of routers to provide improved redundancy. These each have a full internet uplink and a link to a peering exchange. One connects at 10Gbps to the San Francisco Metropolitan Internet Exchange and the other at 10Gbps to the Fremont Cabal Internet Exchange. We’re peering as Autonomous System Number 60011 (in Europe we’re 44684) and now accepting peering requests over those exchanges. The BHost cloud is now behind this new routed network.

This means that in addition to improved and increased capacity, we’re also able to offer BGP to customers in our US site and transit sessions to other networks in the facility.

Virtual server features

Consolidating our US zone on our existing virtual server platform means that US virtual servers will benefit from the same technical advantages that we offer in other locations:

• VNC and virtual serial — virtual serial allows you to log your commands with working cut and paste. If your server crashes, the serial will log everything the kernel prints for later examination.
• Bring your own ISO — install any operating system you like.
• Optional BGP feed.
• Managed service options.
• IPv4 and IPv6 connectivity.
• Sympl, our open source server automation platform, is available out of the box.

Management in a different timezone

We offer full managed hosting on our US servers too, although we’ll be doing scheduled security updates starting from 7am US PST, not BST. We already run 24/7 operations so there is no difficulty in being able to offer our US customers the same management services that our EU customers get and we’re more than happy to schedule updates for in or out of your working hours.

We’ve just launched our new DNS API, which provides a much cleaner and more powerful API for automatic management of DNS records.

Key features of the new API include:

• Configurable auth credentials – restrict access to individual records, or record types.  Ideal for Let’s Encrypt or other DNS-based challenges.
• Choice of JSON or zone file format for input and output.
• Atomic multi-record updates – update arbitrary sets of records in a single transaction.
• Form parameters for record creation – record creation can be trivially scripted using curl.
• Broad record type support – CAA, SSHFP, TLSA, SRV and many more.

For a walk through of the features of the new API, please see our DNS API tutorial , or for more details see the reference documentation.

To get started with the API, use the API keys section of the control panel to create some credentials.

Restricted API credentials for Let’s Encrypt challenges

The new API is currently in public beta, meaning that we reserve the right to make last minute breaking changes to the API, although we expect any such changes to be minor, and we would very much like to hear any feedback you may have.

Microscopy image of the coronavirus.
(Image copyright NIAID; licensed under CC-BY 2.0)

Covid-19 has dramatically changed life in the UK, and the lock-down announced on Monday has lead to further changes to how we, and our customers, are operating.  This page provides an update to our previously announced Covid-19 plan.

We’re happy to report that our staff member who had some of the symptoms of covid-19 is now fully recovered and has returned to our team after a few days of rest.

Data centre access changes

Our data centre suppliers have altered their operation: 24/7 walk in access is now prohibited and every visit needs booking and justification. The “remote hands” service remains available, but at a reduced capacity as they’ve moved as many staff as possible to home working to minimise their risks.

Equinix, who supply two of our core facilities, have completely closed their facilities in Italy, Germany, France and Spain to customers. Changes are only possible via their remote hands service in those countries.  We have a significant amount of equipment in two Equinix facilities in London and Amsterdam (LD8 and AM5).

Since this announcement on Sunday, we have been anticipating a similar closure being applied to London.  This has  now been announced and will be disruptive for us, as our normal operating procedures rely on being able to move spare equipment easily between the London data centres where we have a presence.  We have been taking steps to increase the spare hardware that we have at each of our London sites in order to mitigate the impact of this when it comes into force on Tuesday 31st March.

The data centres have well-considered policies to reduce risk, and to handle a confirmed case within the facility with rapid quarantine and deep clean procedures. No access is allowed to customers showing symptoms, and all customers’ temperatures are measured before entry to the facilities. Their operations are also robust in the event they need to manage the facility remotely for a period of time.

We’ve also altered our own policy for data centre access. Customer access to our data-centre space is suspended until further notice, including for documentation-related audits (e.g. ISO27001 compliance). This should have a minimal impact; we only allowed accompanied access previously and visits have always been exceedingly infrequent.

Items shipped to us will be quarantined for 24 hours before opening. Cardboard will self-decontaminate in 24 hours.

Staff members may not meet in a data centre unless it is specifically for a piece of work that requires two people for safety reasons (typically very heavy server deployment), and only if is to maintain an essential service. Staff members may not visit multiple key data centres in a single visit to minimise the risk of transmission between key sites, and may not visit if they are showing symptoms. Data centre visits are being minimised to reduce infection risk. This may limit the range of dedicated servers we are able to provision, and we have decided to stop offering Mac Minis with OS X due to the difficulty of provisioning them remotely.

Customer support

Unsurprisingly, a wholesale shift of the UK to remote working has a significant impact on all kinds of online systems, which are now critical for day to day operations. We’re supporting existing customers to make this transition, as well as provisioning new orders for services that now need to be in the cloud.

We run a system for POhWER that is used by all their advisors to track their cases. This is a critical system; if it’s offline, hundreds of people are unable to work. We maintain this as an active/standby pair split across two of our data centres.

“You’re supporting us to enable our vital work with the most vulnerable people in society to continue in these very trying times and, through your swift upgrade actions, our new fully remote working model is delivering the information, advice and advocacy our clients depend on.”
Sandra Black, Head of Training, Risk and Quality at POhWER.

The shift to remote working means that usage on their system has approximately doubled in ten days and has started to see performance limitations. We identified the bottleneck and proposed a cost-effective upgrade combined with some configuration improvements. We then made staff available to apply the changes in an emergency late night maintenance window, restoring their site to full performance by the next working day.

Direct efforts

We were approached at the weekend by a small team comprising local IT experts and doctors who are building an information website to efficiently distribute information to NHS staff members about how to use and select the correct protective equipment for the environment they are working in. We’re providing the virtual server, security updates, backups and 24/7 monitoring service for this free of charge, which has allowed the volunteer IT experts to concentrate on building the site. We’re expecting go-live in the next day or so once the content is checked.

We’re keen to hear of any other efforts where we may be able to assist.

Adding capacity

We’ve ordered more servers to expand the three busiest VM clouds to support existing customers scaling up, and new customers with urgent needs. We want to avoid cloud full and thankfully our server supplier is fully able to continue to build and deliver servers whilst maintaining 2m spacing between employees.

Our forthcoming new DNS API seeks to make automating common DNS management tasks as simple as possible. It supports both JSON and “zone file format” for inputs and outputs, which opens up some interesting options for making bulk updates to a DNS zone.

Bulk TTL change

Suppose we want to drop the TTL on all of our zone’s MX records. We could get the records in zone file format and edit them using sed:

curl -n -H 'Accept: text/dns' https://api.mythic-beasts.com/dns/zones/example.com/records/@/MX \ 
| sed -E 's/^([^ ]+) +([0-9]+)/\1 60/' \
| curl -n -H 'Content-Type: text/dns' -X PUT --data-binary @- https://api.mythic-beasts.com/dns/zones/example.com/records/@/MX

Alternatively, we could get the zone in JSON format and modify it using the awesome command line JSON-wrangler, jq:

curl -n -H 'Accept: application/json' https://api.mythic-beasts.com/dns/zones/example.com/records/@/MX \
| jq '.records[].ttl = 60' \
| curl -n -H 'Content-Type: application/json' -X PUT --data-binary @- https://api.mythic-beasts.com/dns/zones/example.com/records/@/MX

How does this work?

The most common response to seeing the second example is “cool, I didn’t know you could do that with jq!”. So what’s going on here?

The first line gets us the the MX records for example.com (the “@” means fetch records for the bare domain). This gives us some JSON that looks like this:

{
    "records": [
        {
            "data": "mx1.mythic-beasts.com.",
            "host": "@",
            "mx_priority": 10,
            "ttl": 300,
            "type": "MX"
        },
        {
            "data": "mx2.mythic-beasts.com.",
            "host": "@",
            "mx_priority": 10,
            "ttl": 300,
            "type": "MX"
        }
    ]
}

The next line modifies this JSON. jq allows you to select values within the JSON. .records selects the “records” property of the response. [] gets us all of the members of the array, and .ttl selects the “ttl” property of each one. On its own, this would extract the values from the JSON, and give us “300 300”, but jq also allows us to modify the property by assigning to it. This gives us the following JSON:

{
    "records": [
        {
            "data": "mx1.mythic-beasts.com.",
            "host": "@",
            "mx_priority": 10,
            "ttl": 60,
            "type": "MX"
        },
        {
            "data": "mx2.mythic-beasts.com.",
            "host": "@",
            "mx_priority": 10,
            "ttl": 60,
            "type": "MX"
        }
    ]
}

We can now pipe this into a PUT request back to the same URL. This will replace all of the records that the first request selected with our new records.

The first approach works in a very similar way, except rather than working on a block of JSON with jq, we use sed to modify the following zone file formatted text:

@                      300 MX    10 mx1.mythic-beasts.com.
@                      300 MX    10 mx2.mythic-beasts.com.

Choose your weapon

We think that the JSON based approach is neater, but let us know what you think on our Twitter poll. We’d also be interested to hear of specific DNS management operations that you’d like to automate, so that we can see how they’d be tackled in our new API.

The European Bio-informatics Institute used x-rays and a lot of hard maths to draw the above picture of the main covid-19 protein.

We provide critical infrastructure to many other companies who rely on our services. Covid-19 could significantly change day to day life everywhere. At present we don’t believe it will have a significant effect on our operations.

Remote working

Mythic Beasts has always been a distributed company with no central office; all staff members normally work from home. As a result adopting remote working recommendations or enforcement will have no significant impact on our day to day operations. Normally, we have a weekly optional meeting for staff around Cambridgeshire and a compulsory all company meeting roughly once every six weeks. Migrating these meetings to conference calls will have minimal operational impact.

Reducing travel

Our sales process has always been online. We don’t routinely meet customers and have a very light attendance at conferences and industry events. Our next scheduled events are UKNOF (Manchester, April) and LINX (Manchester) both of which offer remote participation should it become necessary.

Financial stability

Mythic Beasts has been profitable every year since 2001 and carries no debt. We maintain significant cash reserves so we can self-finance routine expansion and other business opportunities, and weather unforeseen circumstances. We understand that many consider this an inefficient use of capital, but we can definitely pay our bills in the event of a global pandemic crippling the economy for a short period.

Sensible staff policies

Our staff members are provided with private healthcare. They also get sick leave which they are expected to take if ill. We also provide 30 days + bank holidays holiday to all staff members as standard and we strongly encourage them to have a two week contiguous holiday in order that we know we can operate without them in the event of sickness. We have sufficient staff levels that in the event of multiple staff members being ill for an extended period day to day operations can be maintained and only longer term projects should be delayed.

Supplier issues

We maintain stock of key components to cope with hardware failure although for some months we’ve been seeing very long lead times for hardware, especially CPUs and SSDs. This may impact our lead times for larger orders of dedicated servers or custom hardware. We think it likely that our data centre and connectivity providers may implement a change freeze as they do annually over the Christmas period and at other key times (e.g. the 2012 Olympics). This is a familiar operating environment and utilising multiple providers in multiple countries will help to mitigate this.

2020-03-12 : We run our own private phone conference and IRC service so we’re not affected by the reported load issues at the major public providers Slack, Teams, Zoom etc.

In summary, we think that day to day operations shouldn’t be affected but if you have any concerns get in touch at support@mythic-beasts.com.

We’ve got a new version of our DNS API under development.  One of the neat new features is the ability to accept input in bind zone file format (aka RFC 1035). 

One of the things that this makes very easy is adding SSHFP records to the DNS. SSHFP is a mechanism for lodging your server’s public SSH keys in the DNS so that your SSH client can automatically verify a server the first time you connect to it, rather than prompting you to confirm the host key.

Using our new API, you can add or update SSHFP keys by piping the output of ssh-keygen straight into curl:

ssh-keygen -r myhost | curl -X PUT -n https://api.mythic-beasts.com/zones/example.com/myhost/SSHFP -H 'Content-Type: text/dns' --data-binary @-

What’s going on here?

ssh-keygen -r outputs your server’s SSH public keys in RFC 1035 format:

$ ssh-keygen -r myhost
myhost IN SSHFP 1 1 e579ff6aabc2f0acf714deca53108a0c1ea7d799
myhost IN SSHFP 1 2 7c47d5dfb748ff1fd244b7289d815e83dad8c2c1652b92ac8aed8ff166733d07
myhost IN SSHFP 2 1 c5caf4cc8870acc7fd113e5a7c866822ec0d94de
myhost IN SSHFP 2 2 9f11843fa1d9da318aa4bc09bbcaacaf4a9868c4d83dfc4bad6853d0c9597a31
myhost IN SSHFP 3 1 eb8644f5fcfd555341f2063bd92044075e20da89
myhost IN SSHFP 3 2 60f3e9780f9b87e5b4d6344f2ab46decbf705123e96ef07c3247f714ca220fc4
myhost IN SSHFP 4 1 139426de48381ea46ad75dde4e412bf1c9b11e61
myhost IN SSHFP 4 2 6f094181b510bbb573048835665773eb1a2a65fd4341d95207479ed71296491b

We then pipe that into curl to make a request to the DNS API.

A PUT request to the /myhost/SSHFP endpoint replaces all existing myhost SSHFP records.

-n tells curl to get auth credentials from a .netrc file, and the “Content-Type” header tells our API that we’re providing the new records in zone file format.

What’s the point of SSHFP?

Having lodged these SSHFP records in the DNS, and provided that DNSSEC is enabled for your domain, it’s possible to connect to a server without being prompted to verify the server’s host key.

$ ssh -o VerifyHostKeyDNS=yes root@myhost.example.com 

You can avoid having to specify the -o by putting VerifyHostKeyDNS=yes in your ~/.ssh/config file.

Feedback wanted

The new DNS API isn’t quite ready for deployment, so if there are any features that you’d really like to see in the new API, now’s the time to tell us, either on Twitter or by email.

It’s now nearly five years since we started offering IPv6-only hosting, and what started out as a source of interesting projects for enthusiastic early-adopters has become our default for most hosting requirements.

A few things have changed over the years that have made this possible:

• The death of Windows XP, the last significant OS with a browser that didn’t support SNI (Server Name Indication). SNI makes it possible for us to proxy encrypted connections to IPv6-only hosts.
• The widespread adoption of secure services. This means that protocols that don’t have their own proxying features (such as POP3 or IMAP) can be proxied in their encrypted form thanks to SNI.
• Improvements to our hosting services, such as our SSH port forwarder.

This post gives a quick run-down of how we make IPv6-only hosting a reality.

Getting bytes in

There’s no getting away from the fact that an IPv6-only hosting server still needs to be able to talk to IPv4-only clients, but there’s now a good solution for doing so for pretty much all common scenarios.

Web traffic

This is the most common requirement, and also probably the easiest, as it can be handled by our v4 to v6 proxy.  The proxy is a set of servers with both IPv4 and IPv6 addresses that accept traffic for various protocols and forward it to an IPv6-only server.

The DNS for the hosted site points at our proxy servers, by means of either an ANAME or CNAME record to proxy.mythic-beasts.com.

Unencrypted HTTP traffic is easy to proxy as HTTP 1.1 is designed to support multiple websites on a single IP address.

HTTPS is also easy to proxy, thanks to the now-ubiquitous support for SNI (its successor, ESNI, may complicate this a bit in the future, but we’ll tackle that in a separate post).

Our proxy also supports PROXY protocol, which is a standard way of communicating the original client’s IP address on a proxied connection. Support for PROXY protocol is now a standard feature of NGINX and Apache.

IPv6 traffic can either follow the same route as IPv4 traffic through the proxy (as shown above) or can be routed directly to the hosting server by setting the AAAA records for the site to point at the server rather than the proxy:

This provides a slightly more direct route for IPv6 traffic, but can make the configuration on the server a little more complicated, particularly if you’re using PROXY protocol.

IMAP and POP3

These can both be proxied in their secure forms (IMAPS and POP3S) thanks to SNI, and thankfully these secure variants are now the default choice for all popular email clients.

SSH

Our customers typically want to administer their servers via SSH, and can’t guarantee that they’ll always be connecting from a v6-enabled network. The SSH protocol isn’t built on TLS/SSL so doesn’t have SNI support, and doesn’t have any equivalent features of its own.

We work around this by providing a port-forward to all virtual servers and Raspberry Pi servers from a host with a v4 IP address, so customers can make a connection to a different host on a non-standard port, and the connection will be forwarded to the IPv6 server on port 22. Details of the host and port can be found in our customer control panel.

SMTP

SMTP is a bit awkward. It’s used in two common scenarios:

1. “Submission”, where an end-user client sends outgoing mail using authenticated SMTP
2. Server-to-server delivery of email.

It has multiple ports in common use:

• 25 – the standard port for server-to-server email
• 465 – a port for SMTP over SSL
• 587 – the standard SMTP submission port

Port 25 doesn’t use SSL/TLS at connection time, but can be upgraded to a secure connection via the STARTTLS command, which means it can’t be proxied using SNI.

Port 465 has a confused history, having been allocated by IANA for secure SMTP, then revoked in favour of STARTTLS and allocated to a different service, and then reinstated for secure SMTP submission by RFC 8314.  Port 465 is supported by our proxy, and is a good choice for SMTP submission.

Port 587 was historically plain SMTP (RFC 2476) with STARTTLS, but is being migrated to SSL by default (RFC 8314) which is proxyable thanks to SNI.  Our proxy assumes that port 587 traffic is encrypted (because it can’t do anything useful if it’s not) and as such can also be used for SMTP submission, provided you use SSL/TLS rather than STARTTLS.

For server-to-server delivery, it’s possible to use our dual-stack MX servers to handle incoming mail. This can be done by having the highest priority MX record point to the v6-only server, and then have a lower priority record
pointing to our MX servers. v4-only servers will deliver to our MX servers, and we’ll then pass it on to your v6-only server.

This isn’t a perfect solution, as it means you can’t do connection-time filtering of incoming mail.

Our MX servers need to be configured to accept mail for your domain. At present, this needs to be done by emailing support.

Getting bytes out

Your server may need to make outgoing connections to v4-only servers. Fortunately this is straightforward using our NAT64 resolvers. These are DNS resolvers that when asked for an address for a host that does not have any AAAA records will provide an IPv6 address that is mapped to the host’s v4 address. The v6 address is actually an address on one of our NAT servers that will then forward the traffic to the v4 address.

There’s a 1:1 mapping between v4 addresses and v6 addresses on the NAT server – with IPv6 we can easily allocate the equivalent of the full 32-bit IPv4 address space to a single server!

NAT64 works very well in almost all cases. We have come across a few bits of software which explicitly request an A record when doing a DNS lookup, which obviously doesn’t work.

As with any NAT configuration, you’re sharing a v4 address with other users, which can cause issues for sites that perform IP-based filtering or rate limiting.

Make the switch

Like most providers, we now charge for IPv4 addresses, but unlike most other providers it’s a tax you probably don’t need pay. We offer IPv6-only versions of all of our virtual and dedicated servers, and our Raspberry Pi servers area all IPv6-only.

Learn more

If you’d like to hear more, here are some videos of a presentation that Pete gave at the UK Network Operators Forum (UKNOF).

You can buy another copy in a bookshop if your cat refuses to return the one you already own.

Occasionally we’ve drafted in Gytha Lodge to help us copy write various articles and turn a jumble of thoughts into a coherent and interesting article.

Formerly an aspiring author, her full title is now Richard and Judy book club pick and Sunday Times bestselling author, Gytha Lodge.

We’re also pleased to report that she took our advice on her first book seriously and the new book starts with a murder being watched over a webcam.

Once upon a time @thegyth copy edited material on our blog. Since then she's been a little bit busy publishing her debut novel, which despite being part set in the 1980s doesn't contain a single Sinclair Spectrum or BBC Micro reference. #disappointing https://t.co/wgfmWEsRWa

— Mythic Beasts (@Mythic_Beasts) March 21, 2019

The Internet is better when it’s secure. Finally, thanks to Let’s Encrypt it’s possible to automatically get SSL certificates free of charge and as a result the Internet is dramatically more secure than it used to be. If you’ve used our DNS API you may have discovered that you can verify Let’s Encrypt SSL certificate requests using DNS records, including issuing wildcard certificates.

We support secure DNS (DNSSEC) which prevents DNS records from being forged, making the process of authenticating your SSL certificate through DNS records far more secure than the email-based authentication that was typically used for certificates issued by commercial certificate authorities. We have implemented support for CAA records which uses DNS to restrict the certificate authorities that can issue your certificates. This is most useful if the DNS is trustworthy which, again, requires DNSSEC.

However, there seems to be an opportunity here to improve things further. Rather than relying on a 3rd party certificate authority to confirm that you have control of your own DNS, why can’t you just publish your certificate in DNS directly? If you can trust DNS this would seem to be an obvious improvement, and with DNSSEC, DNS becomes trustworthy. We’ve now added support for the additional record type TLSA which allows exactly that, as part of DNS-Based Authentication of Named Entities (DANE).

Adding a TLSA record through our control panel.

DANE is a flexible mechanism that can be used to add an additional layer of security to certificates issued by a 3rd party authority, or to enable the use of self-signed certificates.

Unfortunately at the moment few clients support TLSA so for the majority of interactions you’re still going to rely on the certificate authority to verify the certificate. But implementations exist for both Exim and Postfix. Step by step, email is becoming more secure.

Good security practice requires two different factors.

We’ve just rolled out a much requested feature to our control panel: Timed One Time Passwords or TOTP.

TOTP is a type of 2FA. If these acronyms are making sense to you, head over to the control panel and set up TOTP.

If not, read-on…

What is 2FA?

You’ll probably have noticed an increasing number of websites that you use encouraging or requiring you to enable “two factor authentication” or 2FA.

2FA refers to requiring two separate things to confirm your identity: something you know (your password) and something you have (e.g. your phone).

2FA protects against some of the most common ways in which accounts get compromised:

• Username/password re-use. Despite advice not to do so, plenty of people re-use passwords across lots of different sites. Every now and again, sites get compromised, and databases of usernames and passwords become available on the shadier parts of the internet. These credentials will then be tried against other sites, looking for places that they’ve been re-used.
• Email account compromise. If your email account is compromised, it’s very easy for an attacker to gain access to your other accounts, as it’s almost always possible to reset your password by sending an email.
• Key-logging. If your computer is compromised, or you use an untrusted shared computer, key-logging malware may be installed that logs your password as you type it to log into your account.

2FA protects against all of these. It’s no longer sufficient to know the username and password to login, and you can’t reset your password just by having access to the email account. 2FA uses “one time passcodes” which means that whilst they can be captured by a key-logger, they’re of no value as they’ve already been used.

TOTP, SMS and Recovery Codes

We now support three different methods to provide the second factor: SMS, TOTP and recovery codes. With a Timed One Time Password your phone uses a secret key and the current time to generate a unique six digit code. The code is only valid for a short period, and can only be used once. The code proves that you have access to the secret key in the phone, but does not require you to send the secret key or any part of it to us.

With SMS we send you a time-limited, one-time code via a text message. Your phone collects this and you can type it in during login to prove that you’re holding your phone.

Recovery codes are intended to be a fall back should you lose access to your primary 2FA method. These are a set of one time codes that you can store securely (e.g. on paper, in a safe) and use each of them for a single login as required.

TOTP has a number of advantages over SMS. Firstly, it’s entirely offline on your phone so that if you’re somewhere with no phone signal you can still log in. Secondly, it doesn’t rely on trusting the mobile phone network; anyone with access to the phone network could intercept your SMS code or arrange for it to be delivered to another device. Similarly you may have things like message sharing enabled which means that your passcode is delivered to multiple devices.

Setting up TOTP

TOTP is very easy to setup. You’ll need an app on your phone. You can use Google Authenticator, but we prefer the open source FreeOTP. Once installed, go to the two-factor auth page in our control panel and hit the big green “Enable TOTP” button.

You’ll be shown a QR code which you can scan into the app on your phone, and you can then start generating codes. You need to enter a code to confirm that it’s set up correctly, and you can then choose to require 2FA whenever you log into your account.

Whilst you’re there, you should take the chance to print off some recovery codes.